FREE RETURNS & REFUNDS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
We keep an eye on returns within this timeframe. If customers are found to be abusing the generosity of our free returns policy, we reserve the right to refuse further returns.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com stating you wish to start a return. Please include in the email:
- Your order number
- If you wish to exchange your item for another size or just return your item
- The reason for your return
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT be accepted.
UK Returns are completely FREE. International returns are NOT free and you are responsible for returning your item back to us.
You can always contact us for any return question at firstname.lastname@example.org.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards and sale items discounted 30% or more. For sale items discounted below 30%, returns ARE NOT FREE and it is your responsibility to send the item back to us.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Any refunds can take up to 10 business days to hit your account depending on your payment method, location and bank.